ecom.greenvale@gmail.com    9119558091

Return & Cancellation Policy

At Greenvale.in we intend to make your shopping experience as flawless as possible while selecting and buying 100% Natural, Biodegradable, Disposable Products.

Despite our best efforts to keep our customers happy, there are times when that is possible and you might feel the need to return your product for any circumstances beyond your or our control.

We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek refunds, you do not face a problem.

Pre-Shipment Cancellations:

You can choose to cancel all Non-Ready to Ship products only.

 Pre-Shipment Order Cancelation can be done within 16 hours of placing an order. You either cancel your order through website my account or sending email at

For Website Order cancelation: ecom.greenvale@gmail.com

Note: Once 16 hours have passed the cancelation option will not be available for non ready to ship products.

We will initiate 100% Product refund (Payment Gateway Charges will not be refunded) of your money and a confirmation of the same will be sent to you via email/Text. If you want to replace with other products / categories get in touch with our support team via email.

Please note that Ready to Ship orders are not eligible for cancellations as once order received they gone under the order fulfilment process.

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through some of phases.

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances.

Post-Shipment Cancellations:

Yes, We provide Services in below circumstances:

  1. Item(s) may get damaged during transit
  2. There may be a manufacturing defect which didn't get noticed during packing
  3. A wrong item is shipped out to you by mistake.

 

Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Kindly be informed that any product purchased from our ‘Sale’ Ranging from 20% - 50% Duration will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.

We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.

 

Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email/Text from us, we will not be able to entertain such requests.

Please Note: After receiving if not liked by customers and want to exchange or return they have to return it from their side. In this case re-pick service will not be provided.

Payment Gateway and Shipping Charges will be bearable by Customers only.

 

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

 

Feeling dazed? Don't fret, you can reach out to our Customer Care Representatives for a step-by-step clarity on all points above at:

Email: ecom.greenvale@gmail.com

Phone: +919119558091

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Support

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