Refund & Cancellation Policy – Greenvale Eco Products

We at Greenvale Eco Products strive to ensure that your experience with us is smooth, satisfying, and aligned with our eco-friendly values. However, we understand that sometimes cancellations and refunds may be necessary. Please read the policy below carefully.

1. Order Cancellation

• You may cancel your order within 24 hours of placing it, provided the item has not yet been dispatched.

• To request a cancellation, please email us at ecom@greenvale.in with your order details.

• Once the order is dispatched, it cannot be cancelled or modified.

2. Refund Policy

We offer refunds only in the following cases:

• The product received is damaged, defective, or incorrect.

• The product is not delivered within 15 working days due to a logistics error on our end.

• The cancellation is made within the 24-hour window and the product hasn’t been shipped yet.

3. Refund Timeline

• Once approved, refunds will be initiated within 3–5 business days of receiving your request.

• Refunds will be processed through the original payment method (Credit Card, Debit Card, UPI, Net Banking, Wallet, etc.).

• Depending on your bank or payment provider, it may take 7–10 business days for the amount to reflect in your account.

4. Non-Refundable Situations

• Orders cancelled after dispatch.

• Claims made after 48 hours of product delivery.

• Products returned in used, damaged, or opened condition.

• Minor variations in colour, texture, or packaging due to natural and sustainable materials used.

5. How to Request a Refund or Cancellation

Please email us at ecom@greenvale.in with:

• Your full name

• Order ID

• Reason for cancellation or refund

• Photos (in case of defective or damaged product)

You may also SMS us at:
📱 (+91) 91195 58091
📱 (+91) 93704 10449