terms and conditions
1. Introduction
This document is an electronic record in accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020. By accessing, browsing, or purchasing from Greenvale Eco Products (“we,” “us,” or “our”), you (“user,” “customer,” or “you”) agree to comply with and be bound by these Terms & Conditions (“T&C”).

Please read them carefully. If you do not agree with these terms, kindly discontinue the use of our website immediately.

2. Eligibility
Only individuals who are capable of entering into a legally binding contract under the Indian Contract Act, 1872, may use our website. Minors must use our services through a legal guardian or parent.

3. Changes to Terms
We reserve the right to amend these T&C at any time. Updated versions will be posted on the website and will be effective from the time of posting. Continued use after such changes constitutes your consent to the revised terms.

4. Product Use & Availability
Our eco-friendly products are intended for personal use only. We reserve the right to cancel or limit quantities if we suspect misuse or resale. All prices and product details are subject to change without notice.

While we aim for accuracy, product images and descriptions on the site may occasionally be incorrect or outdated. In case of any errors, we reserve the right to correct them.

5. Orders, Payments & Delivery
Payments can be made via Credit/Debit Cards, Net Banking, UPI, Wallets, or QR code.

Estimated delivery is 7–10 business days. We are not liable for delays caused by external circumstances.

You will receive a tracking number upon dispatch.

6. Customer Communication
By interacting with our site, you consent to receive transactional and promotional communications via SMS, email, or calls.

To opt-out, email: ecom@greenvale.in

7. Intellectual Property
All content, logos, images, and materials on our website are the property of Greenvale Eco Products or its partners. You may not reproduce, distribute, or use any content without prior written permission.

8. User Account & Responsibilities
If you create an account, you are responsible for maintaining its confidentiality. You agree to use the website for lawful purposes only and not to engage in unauthorized, abusive, or harmful activity.

9. Site Security
You are prohibited from violating website security, introducing malware, or using the website for unauthorized or illegal activities.

10. Third-Party Links
Our website may include links to external websites for convenience. We do not endorse or take responsibility for any content on those sites.

11. Disclaimer
All content and services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or fitness for a particular purpose of our products or content.

12. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products.

13. Indemnification
You agree to indemnify and hold harmless Greenvale Eco Products and its affiliates from any claims, damages, or expenses arising from your use of the website, violation of terms, or infringement of rights.

14. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in [Insert Location, e.g., Pune, Maharashtra].

15. Contact Us
For any questions, feedback, or legal concerns, contact us at:
📧 Email: ecom@greenvale.in
📱 SMS: (+91) 91195 58091 / (+91) 93704 10449
📲 Social Media: Facebook | Instagram | LinkedIn